Eligibility

You must submit your return request within 25 days of receiving your package. No returns will be accepted after 25 days from receipt of the item(s). Meanwhile, we process all returns and refunds within 3-9 working days of receiving the return item.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags (not removable) and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, you can contact us at service@linlimit.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

*If you have any questions about returns, please contact us at service@linlimit.com.

Damages & Questions

Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can investigate and rectify the problem.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on sale items, freebies or gift cards.

Swimwear, which is a type of intimate apparel, cannot be returned or exchanged for hygiene reasons, unless the item arrives damaged or defective when delivered to you.

Final Sale products and accessories cannot be returned unless the item arrives damaged or defective when delivered to you. Accessories include jewellery, gloves, handbags, hats, belts, scarves, watches, pins, tights, leggings, etc.

Exchanges

1. The quickest way to make sure you get what you want is to contact Sarayia Customer Service by email: service@linlimit.com.

There is only one chance to return and exchange, please confirm before returning

Refunds

We'll contact you as soon as we've received and checked your return and let you know whether or not the refund has been approved. If approved, you'll automatically be refunded back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post your refund.

However, be sure to update the tracking number & carrier in the Returns Centre or email us as soon as you ship your return.

We process all returns and refunds within 3-7 business days, but there may be delays due to limited staff.

However, if it takes longer than two weeks, please contact us at service@linlimit.com.

Additional notes

In the unlikely event that you don't want the item you have purchased, or you have made an incorrect selection, you will be responsible for the cost of delivery. So please double check the product information, especially the size chart, before you purchase. We appreciate your patience.

Please note that we will not refund the shipping costs and/or any duties and taxes incurred unless the item arrives damaged or faulty when delivered to you, the package is lost or damaged, etc.

Please do not send your return to the address on your parcel. This will affect the processing of your return as it is not the return address.

At present, Sarayia has not authorised any third party for commercial purposes. Any purchases made in any other third party are outside of our warranty.