1.shopping

Sold out? What if the item I'm interested in is no longer available in my size?

New items can sell out quickly, but we may get more soon!Please contact our customer service department via email New items can sell out quickly, but we may get more soon! Please contact our customer service department via email and we will do our best to notify you when the item becomes available again. Please include the best email address we can use to contact you when the item becomes available.

What should I do if the size on the tag is different from what I ordered?

The size shown on the website is converted into international size before the products are put on sale, which is standard and regular. Therefore, if you find that the size you receive is not the same as the one shown on the website, don't panic and worry. The size we sent you is correct. Try them on first and see how they fit. If they don't fit you well, you can always return them. (Please check our return policy)

Why is the color of the clothes I received slightly different from what I saw online?

The perspective of the camera and the amount of lighting may cause a little color difference. We hope you can understand us. If it does not affect the look and feel of your favorite clothes, we hope you can keep the clothes. We will give you promotion code as compensation for the future purchase. However, we will try our best to avoid the matter happens.

Any store locations?

We only do business online.

Where do you get your clothes from?

All the clothes come from the top brands in China. So the quality, fabric and design have guarantee, so that we can build our own reputation and offer our customers the best service.

service to our customers.

How do I use a discount code?

If you have a discount coupon, when you go to the "Checkout" page, you may find an option where you need to enter the number, that's how you use it.

Not sure about a size or have a fit question. Where can I find this information?

Please refer to our Sizing Guide for general sizing information. If you still have specific questions about an item's fit or sizing guidelines, please email our Customer Service Department.

Why was my order cancelled?

Due to an unforeseen event, the item you ordered is suddenly out of stock and no longer available. We promise that these cases are rare. However, if an item in your order is no longer available, you will be contacted within 24 to 48 hours to cancel the order. If your order includes additional items, those items will still be shipped to you and the unavailable item will be removed from your order for refund.

I need to change something on my order, how do I do that?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we are fast!). Once the package has been processed and shipped, we will not be able to make any changes.

Can I get more information about a product?

We try to publish as much useful information as possible about all our products to help you buy the things that suit you best. The product page for each item includes sizing, a detailed description, care instructions, and most importantly, plenty of images. If you think we should include more information to help you, just let us know what you'd like to see and we'll do our best to include it.

Are there any catalogs I can buy from?

With so many new items each week and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalog to keep up. Instead, we prefer to focus our energy on providing our customers with a website where you can buy what you want, when you want, 24 hours a day, 7 days a week, and we believe that the images and the runway give you a much more realistic view of the items you want.

2. payment

How do I pay for my order?

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method, which accepts all types of credit or debit cards. We also take security very seriously, so your details are safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer to maintain security and prevent fraud.

What currencies can I use?

The following currencies are available: US Dollar, EURO, British Pound, Canadian Dollar, Australian Dollar, Norwegian Krone, Swiss Franc, Swedish Krona, Polish Zloty, Danish Krone, Japanese Yen, Hong Kong Dollar.

Is it safe to use my credit card on the site?

Don't worry, it is safe to order on our site. We use industry-standard encryption technologies to transmit and receive customer data exchanged with our site server, and none of your credit card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are transmitting the information securely to us, using Secure Socket Layer technology (SSL).Welcome to choose your favorite items on our site.

Why might my credit card be declined?

Your credit card may be declined for one of the following reasons: Your card may have expired. Please check if your card is still valid. You may have reached your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit. You may have entered some information incorrectly. Make sure you have filled in all required fields correctly.

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Was I charged twice?

Your credit card will only be charged once after your order has been shipped. If you just placed your order, what you see on your bank account is an authorization. This is a common bank practice for credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help expediting the process, you can contact your credit card issuer.